Refund policy

At Sara Beauty Spa, your satisfaction with our services is our top priority. If you encounter any issues, please refer to our refund guidelines below:

1. Should you find any dissatisfaction or discrepancies with the service provided, kindly notify us before leaving the salon. We are committed to addressing and rectifying any concerns promptly, at no additional cost to you.

2. Refunds are considered on a case-by-case basis and are dependent on the nature of the service rendered. Refunds may be applicable for services that do not meet the promised standards or if there are quality concerns with the service provided.

3. Refund requests must be submitted within 3 days of the original service date. Requests made beyond this timeframe may not be eligible for a refund.

4. To initiate a refund request, kindly contact us through the following channels:

- **Phone:** [+31 6 39 38 08 96]

- **WhatsApp:** [+31 6 39 38 08 96]

- **Email:** [info@sarabeautyspa.nl]

Provide detailed information regarding the service received, along with the reason for your dissatisfaction. We may request additional details or arrange a consultation to address the issue.

5. Upon review and validation of the refund request, if deemed appropriate, Sara Beauty Spa will process the refund within 5 business days. Refunds will be issued using the original method of payment.

6. Please note that certain services may not qualify for refunds due to their nature or the use of consumable products during the service. These services may include specialized treatments, nail art, or services provided at discounted rates.

7. In certain cases, instead of a refund, we may offer a complimentary service or credit towards future services as a gesture of goodwill.

8. Sara Beauty Spa reserves the right to make the final decision regarding refunds based on the individual circumstances of each case.

We appreciate your cooperation in adhering to our refund policy. Your satisfaction and feedback are highly valued.

Updated on Nov 2023